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Service Center

For example, over time your car, SUV or minivan will be exposed to natural environmental factors such as friction, pollution, and temperature extremes. Let us help you to learn about minimizing factors such as:

  • Friction. Certain auto parts naturally contact others, causing friction. We can assist you to get more information about friction, potential problems, and a schedule for oil changes and lubrications.
  • Pollutants. Dirt, corrosion, and other materials can clog fuel and lubrication systems
  • Damage. Environmental elements such as industrial fallout, air pollutants, and even sunshine can damage your Ford.

Service Department News & Events

2008 SERVICE SATISFACTION CUP

Town and Country Ford has been awarded the Charlotte Region Top Performing Dealer 2008 Service Satisfaction Cup based on our excellent customer service!
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**What is Ford Owner Advantage(tm)?**

It’s our way of saying thanks.

Owner Advantage rewards you for taking care of your vehicle.

You receive all this and more as a registered member:

  • $10 credit toward a future parts or service purchase upon enrollment
  • Percentage credit on every parts or service purchase that can be applied to a future parts or service purchase
  • Access to your transactions and earnings online
  • Service performed by technicians who are extensively trained to know every aspect of your vehicle
  • The assurance of knowing you’ll get Genuine parts engineered to keep your vehicle performing at its best
  • Other regular benefits of ownership, including competitive prices on everything your vehicle needs

How membership works:

  • Just present your Membership Card or let your Service Advisor know that you are a member every time you visit and we’ll automatically update your account with every reward you earn
  • Your membership can be extended to any member of your household
  • Earnings can be used toward future parts and service purchases

Ask your Service Advisor today! Are you a member?

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Service Navigation

Contact Information

Steve Heston
Town & Country Ford

5401 East Independence Boulevard

Charlotte, NC 28212
workSales:
800-410-3226
serviceService:
800-410-7454
partsParts:
800-410-7454

Hours

  • Monday: 7:00AM-7:00PM
  • Tuesday: 7:00AM-7:00PM
  • Wednesday: 7:00AM-7:00PM
  • Thursday: 7:00AM-7:00PM
  • Friday: 7:00AM-7:00PM
  • Saturday: 8:00AM-4:00PM
  • Sunday: closed